Premium Care
Strategic IT leadership.
Stronger business continuity.
Advanced security, server recovery capability, and local support for organizations that want deeper involvement in their technology.
Schedule a free consultation →Everything in Professional Care, with hands-on local help and strategic oversight.
Who Premium Care is for
Premium Care suits dental practices and businesses that want an experienced technology partner involved in security, recovery, vendors, and long-term planning. It combines everyday support with deeper protection and continuity capabilities.
What’s included
Everything in Professional
- 24×7 system and network health monitoring
- Antivirus, malware protection, and patch management
- Endpoint Detection & Response and ransomware protection
- Unlimited remote support and troubleshooting
Managed security response
Security monitoring and response add experienced oversight when suspicious activity appears.
- 24×7 Managed Detection & Response (MDR)
- 24×7 Security Operations Center (SOC) monitoring with real-time response
Recovery and local support
- Disaster Recovery as a Service (DRaaS) for server recovery after an outage or ransomware event
- Included, prioritized on-site support
- Software and hardware vendor liaison
A partner for the bigger technology picture
Premium includes strategic oversight of servers, workstations, backups, vendors, and long-term planning. Practical technology guidance helps you prioritize improvements and prepare for the needs of a growing practice.
Coordination across dental systems
We coordinate with dental software, imaging, and hardware providers so your practice does not have to navigate every technology issue alone.
Plan for disruption before it happens
Server recovery capability helps you prepare for outages and ransomware events. We review your environment and define the recovery scope and priorities for your organization.
Choosing your level of care
Professional Care, our most popular plan, offers advanced endpoint protection and unlimited remote support. Premium adds managed response, server recovery, included prioritized on-site support, vendor coordination, and strategic technology oversight. For foundational monitoring and maintenance, explore Essential Care.
Premium Care questions
What support is included?
Premium includes unlimited remote support and troubleshooting plus included, prioritized on-site support. On-site support is prioritized; it is not described as unlimited visits.
What does 24×7 security response mean?
Premium includes 24×7 MDR and SOC monitoring with real-time response. These security capabilities are separate from general help-desk and on-site support availability.
What happens if a server fails?
Premium includes Disaster Recovery as a Service for server recovery after an outage or ransomware event. Recovery needs, systems, and priorities are reviewed when defining your service scope.
Do you coordinate with dental software vendors?
Yes. Premium includes software and hardware vendor liaison, including coordination with dental software, imaging, and hardware providers.
How is pricing determined?
Contact us to review your systems, continuity needs, and agreed service scope.
Build a more resilient technology plan.
Let’s talk about the support, security, and recovery capabilities your business needs.
Schedule a free consultation →